Terms of Use

This page contains information on the Terms of Use that govern this website. By accessing and using any part of this website you (the visitor) agree to accept these terms in full. If you do not accept these terms then you may not use or access this site, or display any of the information made available to you here.

Terms for the sales of goods governs any contract for sale that Cambridge Sensotec Ltd enters into with you. Your statutory rights are not affected.

1. Use of this Site

Unless otherwise stated Cambridge Sensotec Ltd own the intellectual property right to this website and material. You may view, download or print materials from the website for your own personal use, subject to the restrictions below and elsewhere in our Terms and Conditions.

Your use of this website must not in any way cause harm or damage to the site or Cambridge Sensotec. This includes (but is not limited to):

  • Systematic or automated data collection, such as data mining, extraction or harvesting
  • Redistribution, republishing, sale, sub-license or rental of any material found on this site (unless stated otherwise)
  • Illegal, fraudulent or unlawful activities
  • Use of this website for marketing purposes without express written consent from Cambridge Sensotec Ltd
  • You must not establish any link to the website to suggest any form of association, approval or endorsement on our part where none exists

To the fullest extent permitted at law, Cambridge Sensotec is providing this site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, prices, materials, or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

Except as specifically stated on this site, to the fullest extent permitted at law, neither Cambridge Sensotec, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. For the avoidance of doubt, Cambridge Sensotec does not limit its liability for death or personal injury to the extent only that it arises as a result of negligence of Cambridge Sensotec, its affiliates, directors, employees or other representatives.

2. Supply of Goods

To be eligible to purchase products on the website and lawfully enter into and form contracts on the website under English law you must:

  • Be over the age of 18 years
  • Register by providing your correct name, phone number, email address, payment details and other requested information
  • Stipulate a delivery address in the United Kingdom unless otherwise agreed with our sales team. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card

Cambridge Sensotec reserves the right to refuse the supply of goods at its discretion.

3. Description of Goods or Service

The goods are described each individual product page. From time to time the design may be altered slightly and although we take every care to ensure that the product image displayed on the website is correct, there might be slight variations to the end product compared to the site image. If further information is required for your buying decision, please contact us at info@cambridge-sensotec.co.uk.

Due to continual product development, product specifications may change. In this instance we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 30 day money back guarantee.

Images on our website do not show the actual size of items. All sizes, weights and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

4. Pricing

Pricing structure is shown on the website and before checkout is complete, you will be given the opportunity to check price and delivery before confirming the order.

All prices are exclusive of VAT which will be charged at the current rate where applicable. Whilst we make every effort to ensure our prices are correct, there may be occasions when we discover that a product has been mispriced. In such instances the product will be removed from sale and the price corrected. In such circumstances, we would not be able to honour the incorrect price. Cambridge Sensotec reserves the right to change any advertised prices at any time.

4.1.  Promotional Pricing

If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related.

5. Placing an Order

When an order has been placed using the online shopping facility you will receive an email confirmation automatically. This will confirm that the order has been received and is about to be processed. If for any reason the transaction cannot be completed you will be advised at the earliest opportunity.

At this stage you will have the right to change or cancel your order. Any payments made or due will be adjusted or refunded as the circumstances dictate. Your order will not be confirmed and there will be no contract between us. Once price and availability has been checked your order will be despatched following confirmation by email or telephone. This will constitute that a contract has been made between us.

6. Delivery

You must provide us with the correct delivery information, including recipient name and full address. We will not accept liability for any orders that have been delivered incorrectly as a result of you supplying us with inaccurate information.

All deliveries will be sent via an insured service and will require a signature for proof of delivery. We will make every effort to ensure that your delivery will be within the specified time scale. If for any reason goods may take longer than 30 days to be in your receipt we will notify the customer. If this event arises then you have the choice to either wait for the goods to arrive or request a complete refund.

It is your responsibility to check the condition of the goods upon delivery before signing for them. The courier is obliged to wait whilst the goods are inspected. If the courier will not wait, please accept and sign as “NOT INSPECTED”. If the packaging appears damaged please state this on the delivery documentation. This will help us to make a claim on your behalf from the courier should the item / items require replacing. If you sign the couriers paperwork to say it has been received in good condition any insurance claims for damage in transit will be void.

In the event of the goods arriving damaged, you must notify Cambridge Sensotec within 48 hours of delivery to avoid additional charges. You must then give Cambridge Sensotec an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If these provisions are not complied with the goods will conclusively be presumed to be free from defect or damage and you shall be deemed to have accepted the goods. All goods must be signed for by an adult aged 18 years or over on delivery.

7. Out of Stock Items

In the event that the product you requested is out of stock, you will be contacted by email and either offered an alternative product or informed of when it will be in stock again. It is your decision to either accept the alternative product, await delivery of the product ordered, or cancel the order. Until we receive written (email) confirmation of your decision, your order will be held over.

8. Faulty Products

In the unlikely event that your products are faulty we would like to apologise for any inconvenience caused. Please contact us on +44 1480 462142 or e-mail info@cambridge-sensotec.co.uk and explain the problems that you are having. We will then advise you on the best course of action to rectify the problem. The goods must be returned in their original packaging with all relevant parts included. If no replacement is required and the fault is confirmed a full refund will be issued. Refunds will be issued via your original payment method.

9. Missing Parts

If any parts are missing from your products this must be reported to Cambridge Sensotec within 7 days of receipt of order. Notification of missing parts over 7 days from the date you sign for the products will not be accepted.

10. Cancellation of Orders

Under the Consumer Contracts Regulations you have a right to cancel your order for any item purchased on this website within 14 days of receiving your goods providing you take reasonable care of the goods whilst they are in your possession and return the goods (unused and unfitted ) by Royal Mail special delivery or recognised courier. Please see our Refund Policy for further details.

If you would like to return the goods you have received you may do so but you must let us know within 14 days from the date you receive the goods. Exceptions of the right to cancel your order relate to products that have been custom made to the consumers specification and/or clearly personalised to a special specification.

To cancel you can email us, or write to us within seven days of delivery of your items, quoting your order number. Special order items a 15% re‐stocking charge.

11. Refund Policy

Providing that product(s) are returned to us in a reasonable condition we will refund you the full original purchase price, excluding the cost of delivery, within a 30 day period. Refunds will be issued via the original payment method and will appear in your account within approximately five working days, dependent on your card issuer.

Please note that for refunds on orders made to a country outside of the EU we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority.

12. Governing Law and Jurisdiction

This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

13. Provision

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then the provision shall be excluded and shall not effect the validity and enforceability of the remaining terms and conditions.

14. Overall

These terms and conditions are subject to change at any time without prior notice to you.

15. Company Registration Details

Registered Office:

Cambridge Sensotec Ltd
29 Stephenson Road
St Ives
CAMBS
PE27 3WJ
United Kingdom

Registered in England and Wales no. 4035592

VAT registration no. GB745939975

16. Privacy Information

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

17. Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

18. Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.