FAQs
Do you provide personal and fixed gas detection solutions? more less
Cambridge Sensotec supplies a range of complimentary gas detection products, from a number of reputable manufacturers, to suit a variety of applications. For further information, please visit our gas detection website.
Am I able to rent a Rapidox? more less
It may be possible to rent a Rapidox analyser, dependent on availability. Please contact Cambridge Sensotec for further details.
What is included on my Rapidox calibration certificate? more less
All calibrated Rapidox analysers are accompanied by an authenticated calibration certificate. This is signed by our Head of Quality Control and includes details of the sensor signal, test gas concentration, reading and deviation values. Further details note the specific Rapidox serial number and calibration configuration file. As part of the company’s ISO 9001 standards, all calibration data is recorded for the purposes of sending calibration reminders or for the reissue of lost calibration certificates. Please contact Cambridge Sensotec for further details.
How often should I calibrate my Rapidox? more less
It is recommended that gas analysers are calibrated every six months to verify that the gas sensors are responding correctly and to improve measurement accuracy, consistency and reliability.Cambridge Sensotec offers a full calibration service for a range of gas analysis and detection equipment, in addition to a variety of calibration gases.
What servicing options do you offer for the Rapidox range? more less
Our highly trained technicians are able to offer a range of servicing options including calibration and sensor replacement. Please contact Cambridge Sensotec for further details.
What after-sales support is provided for the Rapidox products? more less
Cambridge Sensotec prides ourselves on our personal after-sales service. We are here to help you with any technical or application queries that you may have at any point after purchasing your Rapidox. In addition, we offer the Team Viewer service that enables remote diagnostics for a rapid response, should you experience technical difficulties with your Rapidox.
What outputs and alarms are available with my Rapidox? more less
What data communications are available with my Rapidox? more less
How long will it take to receive my Rapidox? more less
Lead times for the Rapidox 1100, 2100 and 3100 ranges are 2-3 weeks as standard. Rapidox 5100, 6100 and 7100 models are 4-5 weeks as standard. Worldwide insured delivery is estimated to be 10 to 15 working days, dependent on location, from receipt of your order and payment. Please contact Cambridge Sensotec for further details.
Where are the Rapidox analysers manufactured? more less
All Rapidox gas analysers are manufactured within the Cambridge Sensotec facilities in Cambridgeshire, UK.
How long will it take to receive a quotation for a Rapidox? more less
Our sales team endeavour to reply to all quotation requests within one working day.
Do you offer a custom build service? more less
Our technicians are continually developing our Rapidox product range and are happy to review the possibility of new ideas. Please forward a full specification to Cambridge Sensotec for further details.
Which Rapidox is right for me? more less
Rapidox gas analysers can be used within a wide range of applications. Please visit our application page for further details. If you are unsure of which Rapidox is most appropriate for your application, then please contact Cambridge Sensotec. Our experienced sales team will be happy to assess your gas analysis requirements and advise on a suitable solution.
Where can I find the technical specification for the Rapidox? more less
For further information on Rapidox technical specifications, please visit our product pages. A downloadable PDF is available in the Specification tab of each individual product page.
What types of sensor technologies are used within the Rapidox analysers? more less
Various sensor technologies are adopted depending on the application and the gases that are to be analysed. Rapidox oxygen analysers are based on two different types of sensor; zirconia and electrochemical, as explained in the following document. Please contact Cambridge Sensotec for further details.
Which gases can I measure with the Rapidox? more less
Rapidox gas analysers are available in a range of configurations, including single gas, dual gas and multiple gas sensors. Available gases include the following: O2, CO, CO2, H2O, Cl, NO, NO2, C2H4, SO2, CH4, N2O, O3, NH3, H2, H2S and SF6. In order to prevent cross contamination, it may not be possible to measure certain gases within the same sample. Please visit our Rapidox product pages or contact Cambridge Senostec for further details.
Troubleshooting
Please select the Rapidox range that you require troubleshooting for:
Rapidox 1100
Rapidox 2100
Rapidox 3100
Rapidox 5100
Rapidox SF6 6100
Rapidox 7100
Team Viewer
Team Viewer™ is a remote diagnostics service that allows for Cambri
dge
Sensotec technicians to easily assist with technical advice tailored to each individual Rapidox user. Provided as part of the Rapidox warranty, Team Viewer™ is able to log-on to the PC connected to the analyser directly, allowing for quick and easy diagnostics without the need for costly return shipment.
If no internet connection is available, diagnostic data is able to be downloaded from the Rapidox and sent to Cambridge Sensotec via email, for analysis. If you have been directed to this page for remote diagnostics, please download the application below and follow the instructions provided.
For further support please contact Cambridge Sensotec on +44 (0)1480 462142 or email support@cambridge-sensotec.co.uk.
